The service experience was just excellent. Good customer experience started from the security person, to the receptionist, through to the service executives that attended to me down to the masseuse.
The security personnel was courteous in his interaction with me and directed me to the reception. The receptionist was vibrant, energetic and enthusiastic. After taking note of my details, she introduced me to the service executive who gave me a lemon grass tea with hot towel and asked me to wait.
The customer before me delayed in her appointment which impacted on my appointment time. To compensate, I was given a back massage. At a point, I was on call so couldn't buckle my sandals when it was time for the main massage. Two of the staff willingly did that for me to my surprise.
My masseuse was professional and friendly and patient. As a first timer for a hot stone massage, I felt at home. I even wanted to prolong our session after the hour was done.
The ambience was also great and the music was soothing. I would definitely go back there again.
Amanda Sebola
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October 27, 2024
I recently visited this spa for a full-body massage and an Indian head massage, but unfortunately, my experience fell short of expectations.
To start, I had booked a full-body massage, but I was informed that the spa didn’t have the equipment necessary for my specific treatment. To make up for this, they substituted with a hot stone massage instead. Unfortunately, the stones were extremely hot—so much so that they felt like they were burning my skin. I expressed my discomfort to the therapist, but she continued using the hot stones regardless. This was disappointing and even overwhelming, as I never booked a hot stone massage and certainly didn’t expect to feel as though I was being burned. In past experiences with hot stones, like a similar treatment I received at their East Legon branch , the stones were comfortably warm and soothing, so I’m not sure why this experience was so different.
For the Indian head massage, I felt a similar lack of attention to detail. The body massage was meant to be an hour, and the head massage an additional 30 minutes, but the sessions were combined, which led to a confusing experience. It felt like my head massage only lasted around 15 minutes, and I was positioned on my right side the entire time, with the therapist focusing only on the left side of my head. She never asked me to turn, which left me feeling that the massage was incomplete. The technique also lacked the firm pressure I expected; instead, it felt more like light scalp rubbing or playing with my hair, which was disappointing. I was hoping for a relaxing, targeted head massage, and this just didn’t deliver.
Though I didn’t address my concerns with the therapist directly, I did share my feedback with the receptionist afterward. Overall, I left the spa feeling underwhelmed and disappointed. I don’t think I’ll be returning, as my experience didn’t match the level of service I was hoping for.
Miss Ewurabena
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December 17, 2022
I’m super addicted to coming here. They give the best massages and facials. My face always has a glow instantly. Their wax service is great too. I’d say it’s less painful (or I’m just used to the pain after doing it so many times 🤷🏽♀️😅)
Denza Gonsalves
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November 26, 2024
Massage started 30 minutes late. No apology from the person attending at all. And no one at reception after first 15 mins to ask for update on what was going on.
The treatment itself was ok. The water to clean/shower yourself was cold both times. The soap provided to wash off the body scrub was more of a lotion and didn't wash off the scrub properly (it all came off on the towel). Poor communication from the person doing the treatment.
Will not be going to the branch again.
Gifty Monic
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July 30, 2024
Thank you for reaching out to me on my review.
Correct, I did not complain my experience to anyone and yes I did left a tip. I do it all the time despite any experience I encounter anywhere because I don’t like to make people feel bad on the job plus I’ve left my 5month baby at home which I told the First Lady who came early to attend to my leg and left me in the water and didn’t care while my time was wasted too long had to rush home asap. No problem
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The service experience was just excellent. Good customer experience started from the security person, to the receptionist, through to the service executives that attended to me down to the masseuse. The security personnel was courteous in his interaction with me and directed me to the reception. The receptionist was vibrant, energetic and enthusiastic. After taking note of my details, she introduced me to the service executive who gave me a lemon grass tea with hot towel and asked me to wait. The customer before me delayed in her appointment which impacted on my appointment time. To compensate, I was given a back massage. At a point, I was on call so couldn't buckle my sandals when it was time for the main massage. Two of the staff willingly did that for me to my surprise. My masseuse was professional and friendly and patient. As a first timer for a hot stone massage, I felt at home. I even wanted to prolong our session after the hour was done. The ambience was also great and the music was soothing. I would definitely go back there again.
I recently visited this spa for a full-body massage and an Indian head massage, but unfortunately, my experience fell short of expectations. To start, I had booked a full-body massage, but I was informed that the spa didn’t have the equipment necessary for my specific treatment. To make up for this, they substituted with a hot stone massage instead. Unfortunately, the stones were extremely hot—so much so that they felt like they were burning my skin. I expressed my discomfort to the therapist, but she continued using the hot stones regardless. This was disappointing and even overwhelming, as I never booked a hot stone massage and certainly didn’t expect to feel as though I was being burned. In past experiences with hot stones, like a similar treatment I received at their East Legon branch , the stones were comfortably warm and soothing, so I’m not sure why this experience was so different. For the Indian head massage, I felt a similar lack of attention to detail. The body massage was meant to be an hour, and the head massage an additional 30 minutes, but the sessions were combined, which led to a confusing experience. It felt like my head massage only lasted around 15 minutes, and I was positioned on my right side the entire time, with the therapist focusing only on the left side of my head. She never asked me to turn, which left me feeling that the massage was incomplete. The technique also lacked the firm pressure I expected; instead, it felt more like light scalp rubbing or playing with my hair, which was disappointing. I was hoping for a relaxing, targeted head massage, and this just didn’t deliver. Though I didn’t address my concerns with the therapist directly, I did share my feedback with the receptionist afterward. Overall, I left the spa feeling underwhelmed and disappointed. I don’t think I’ll be returning, as my experience didn’t match the level of service I was hoping for.
I’m super addicted to coming here. They give the best massages and facials. My face always has a glow instantly. Their wax service is great too. I’d say it’s less painful (or I’m just used to the pain after doing it so many times 🤷🏽♀️😅)
Massage started 30 minutes late. No apology from the person attending at all. And no one at reception after first 15 mins to ask for update on what was going on. The treatment itself was ok. The water to clean/shower yourself was cold both times. The soap provided to wash off the body scrub was more of a lotion and didn't wash off the scrub properly (it all came off on the towel). Poor communication from the person doing the treatment. Will not be going to the branch again.
Thank you for reaching out to me on my review. Correct, I did not complain my experience to anyone and yes I did left a tip. I do it all the time despite any experience I encounter anywhere because I don’t like to make people feel bad on the job plus I’ve left my 5month baby at home which I told the First Lady who came early to attend to my leg and left me in the water and didn’t care while my time was wasted too long had to rush home asap. No problem