Stinson’s Home Design Center
2315 Commerce Point Dr Suite 130, Lakeland, FL 33801, USAAbout Stinson’s Home Design Center
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2315 Commerce Point Dr Suite 130, Lakeland, FL 33801, USASee Your Business Prospecting Here!
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Think twice. Horrible customer service. No one answers emails or phone calls and they never return messages. They do everything possible to not honor warranty issues. I have a home where the flooring is peeling up in most of my rooms after 4 months. They completely blew off an appt to repair my issue and then claimed I was out of warranty. After apologizing for the warranty gaffe they now will not set an appt for for the repairs. Why would they think this is the proper way to treat people?
Jeremy and Lupe have been very helpful throughout our flooring replacement process. It is just unfortunate that they have to work with Southern Homes and their hard work and dedication are being overshadowed by the carelessness of the Southern Homes construction managing team as well as the warranty team. Lupe took his time daily to ensure that his work spoke for itself and tried to make our floors as acceptable as possible given what he had to work with. Jeremy has also been extremely patient through this frustrating process and deserves nothing but praise.
We are so pleased with our new wood look tile floors from Stinsons. It was a big job. We had to have both tile and carpet removed from most of the rooms in the house. Yvonne worked with us through the entire process. The removal crew was clean and efficient. They kept down the dust and blocked off the areas where tile was not being removed. They were kind to our baseboards, existing kitchen cabinets, etc. The tile crew was great! They were respectful, careful and did a fantastic job. Our house had some difficult angles and a hallway and kitchen where the tile split and then met again 14 feet later. The tile met perfectly and grout lines were narrow throughout. We couldn't be more satisfied! We are working with Yvonne on the next project - the master bedroom and bath. She has helped us make some beautiful selections and we are confident that when the crew returns to do this job, we will be just as happy with the results.
Showroom is beautiful and the staff when we visited were great. My wife and I are building a home with Highland Homes and found out that Stinson's is the supplier for them. So we go in and discuss purchasing tile and vinyl planking, among many other things. I asked them if they were able to get the square footage of our house so I can get an accurate estimate for the flooring we want to purchase. I was told that they can do that, but since it was a Friday, they'd get back to me early the following week. That was fine. That week went by, no contact. My wife goes up there the following week, and we're told the guy who was doing the square footage was not there but that she'd send an email to him asking him to get back with us. Another week goes by, we hear nothing. We call up there, and are told the same thing, that he'd get back with us. We never heard a thing. Another few weeks go by and we call again, same exact scenario. It's been well over a month, probably closer to two months and we never heard anything from them, even after going out of our way. We were almost begging to give them money and could never get a call back. We've now sourced the material we need from another supplier in Lakeland and will be taking our business there. This is multiple thousands of dollars that they let leave their store. Not sure how they've been so highly regarded if they cannot even return a phone call with someone who is basically wants to give them money.
This company does not even deserve 1 star. HORRIBLE experience! Beware if you are planning to work these people, especially Rich, these people are snakes! They will tell you one thing and then turn around and say they did not say that. If you are trying to negotiate a price they will take stuff out of or change colors of your design to “get to your price” WITHOUT telling you and then when you catch them they will try to sneak it vaguely into and email so you hopefully don’t catch it before you sign the contract! Either they do not train their employees well, do not care what they do or do not care about their customers! I HATE having to write a bad review for any company but they really went about things the wrong way!